🤪 Unexpected Behavior

Empty launcher

  • Try logging out and back in, or reset the launcher by pressing Ctrl+Shift+Alt+R
  • Wine >=10.17 may cause launcher rendering issues. The launcher may be empty or only show the background video, music may work, and buttons are invisible.
    • Use the LUG Helper to install a LUG-Wine runner 10.16 or 10.15.
  • If using the Cosmic DE beta, this is a known issue. Try using the LUG Helper’s Open Wine prefix configuration option in the Maintenance menu to turn on virtual desktop mode.

Launcher indicates You are currently offline

  • Log out and back in

Launch Error - Settings.json not found

  • Verify game files

Launch Error - %AppData% returned empty string

  • Open a Wine maintenance shell then type wineserver -k to terminate all lingering Wine processes.
  • If that doesn’t resolve it, try switching to a different Wine runner.
  • Check that you haven’t changed the default install path in the RSI Launcher settings.

Visual glitches or semi-transparent lines, poor performance, possibly random crashes

  • DXVK may be broken or disabled. Reinstall it using the LUG Helper DXVK and maintenance menus
  • Your game shader cache may need to be cleared. Use the Delete Shaders option in the RSI Launcher > Settings > Games > {LIVE,PTU} > Delete Local Settings > Shaders folder

Account login failed (possible code 19000)

This is a generic error code representing any issue with logging in to CIG servers

  • Expected when attempting launch/login during a patch release
  • Kill the launcher and restart it and try again
  • Ensure that IPv6 is not disabled

Required Vulkan Extensions are missing error / poor performance compared to windows / error code 3

  • Check if you have amdvlk installed by running vulkaninfo --summary. The vulkaninfo utility is part of the package vulkan-tools on most distros. You can also check your package manager.
  • If your system is using amdvlk, uninstall that package and replace it with vulkan-radeon.
  • For additional help with this, ask in our Discord tech support channel.

DirectX error message

  • Error may read Star Citizen requires DirectX feature level of 11.1 as a minimum which is not supported at present on this machine
    image
  • Check that the Vulkan device is not set to an integrated gpu (ie, Intel)
    • Identify device name using command vulkaninfo --summary | grep deviceName
    • Edit the launch script and set the device name environment variable: DXVK_FILTER_DEVICE_NAME=yourdevicenamehere
    • Verify by setting the environment variable DXVK_HUD=1 and observing the device name in the upper left of the screen
  • Also make sure your GPU drivers (Mesa/nvidia) are up to date and DXVK is enabled/updated.
    • Use the LUG Helper to update dxvk
    • For AMD, be sure to use the open source radeon drivers (ie. vulkan-radeon), not the proprietary drivers (ie. amdvlk)
  • Try switching to a non-staging wine runner from our recommended runners list
  • Try downgrading to an older DXVK version

Failed to initialize dependencies error

  • Make sure the SDL_VIDEODRIVER environment variable is NOT set globally to wayland on your system: env | grep SDL_VIDEODRIVER
  • If it is set, remove it from whichever environment config(s) is setting it.
  • Edit the launch script and add unset SDL_VIDEODRIVER to the environment variables section

Black or flickering window, possible crash with errors 15006 or 30007

  • Check for larger resolutions and scaling settings. See CIG’s support article

Black/transparent window after clicking ‘Launch’

  • Check our latest news for gpu driver issues, necessary workarounds, and currently recommended runner/DXVK versions.
  • Make sure DXVK is installed and enabled

Launcher crashes/hangs after entering login info when running Niri WM and/or xwayland-satellite