💥 Crashes

Code 3 crash with error: Star Citizen process exited abnormally (code: 3) : Command failed

  • EAC bootstrapper failed to start up
  • Explicitly set the DXVK device name
    • identify device name using command vulkaninfo --summary | grep deviceName
    • set device name with environment variable DXVK_FILTER_DEVICE_NAME=yourdevicenamehere
  • If using a flatpak launcher, you may need to resync it with your system. Run: flatpak update

Game immediately crashes after clicking ‘Launch’

  • Start by checking the Wine output and/or “game.log” file. See initial troubleshooting steps and gathering logs.

  • See latest news for information on recent stability issues.

  • Possible cause: DXVK
    • Make sure DXVK is installed and enabled
    • Nvidia users, check our latest news and Nvidia section for gpu driver issues, necessary workarounds, and currently recommended runner/DXVK versions.
  • Possible cause: Incorrect Vulkan device
    • If you have Intel integrated graphics and see
      VK_ICD_FILENAMES="/usr/share/vulkan/icd.d/intel_hasvk_icd.x86_64.json in your log, then change the Vulkan device to use your discrete GPU:
      • identify device name using command vulkaninfo --summary | grep deviceName
      • set device name with environment variable DXVK_FILTER_DEVICE_NAME=yourdevicenamehere
  • Possible cause: GPU drivers not working properly
    • If, in your “game.log”, you see only llvmpipe listed as the working video adapter, your gpu drivers may not be functioning properly.
  • Possible cause: Out of date flatpak libraries/packages
    • If you are using flatpak and have not run flatpak update recently, this should be done regularly to keep everything up to date.
  • Possible cause: Phantom joystick
    • Many keyboards and mice can also have a “joystick” part in Linux, which Wine can detect. Unfortunately, Wine may be confused about it, as they are not real joysticks. In this case, the game could crash. Use the LUG Helper’s maintenance menu to run the wine control panel and disable your keyboard and/or mice.

Game launcher fails to start

  • Possible cause: Outdated glibc
    • Log message may include could not load ntdll.so ... version 'GLIB-C_x.xx not found'
    • Update to the latest release of a non-LTS distro

Game crashes after clicking ‘Verify’

  • Make sure Star Citizen is installed on drive “C:" Check the “Library Folder” option in the launcher settings: Star Citizen launcher
  • Additionally, make sure the wine prefix is not installed on an NTFS formatted partition.oh keep in mind might be interesting to see what the model produces

Game crashes after loading into the PU

Vulkan crash: Assertion failed! or vkCreateSwapchainKHR

  • Edit the launch script and add the following environment variable:
    export MESA_VK_WSI_PRESENT_MODE=mailbox
  • You may need to revert to DX11 by creating a USER.cfg file.

Vulkan crash: Required Vulkan Extensions are missing/error code 3

  • Check if you have amdvlk installed by running vulkaninfo --summary. The vulkaninfo utility is part of the package vulkan-tools on most distros. You can also check your package manager.
  • If your system is using amdvlk, uninstall that package and replace it with vulkan-radeon.
  • Make sure you’re using an up to date Wine runner. Old runners don’t have the required Vulkan extensions.

After playing for a while, crash with no errors

  • If there are no errors in your game logs, check your system logs. It may be an Out Of Memory situation. Create a larger swap file.

Launcher freezes within a few seconds of opening