💥 Crashes

Code 3 crash with error: Star Citizen process exited abnormally (code: 3) : Command failed

  • EAC bootstrapper failed to start up
  • Explicitly set the DXVK device name
    • identify device name using command vulkaninfo --summary | grep deviceName
    • set device name with environment variable DXVK_FILTER_DEVICE_NAME=yourdevicenamehere
  • If using a flatpak launcher, you may need to resync it with your system. Run: flatpak update

Game immediately crashes after clicking ‘Launch’

  • Start by checking the Wine output and/or “game.log” file. See initial troubleshooting steps and gathering logs.

  • See latest news for information on recent stability issues.

  • Possible cause: DXVK
    • Make sure DXVK is installed and enabled
    • Nvidia users, check our latest news and Nvidia section for gpu driver issues, necessary workarounds, and currently recommended runner/DXVK versions.
  • Possible cause: Incorrect Vulkan device
    • If you have Intel integrated graphics and see
      VK_ICD_FILENAMES="/usr/share/vulkan/icd.d/intel_hasvk_icd.x86_64.json in your log, then change the Vulkan device to use your discrete GPU:
      • identify device name using command vulkaninfo --summary | grep deviceName
      • set device name with environment variable DXVK_FILTER_DEVICE_NAME=yourdevicenamehere
  • Possible cause: GPU drivers not working properly
    • If, in your “game.log”, you see only llvmpipe listed as the working video adapter, your gpu drivers may not be functioning properly.
  • Possible cause: Out of date flatpak libraries/packages
    • If you are using flatpak and have not run flatpak update recently, this should be done regularly to keep everything up to date.
  • Possible cause: Phantom joystick
    • Many keyboards and mice can also have a “joystick” part in Linux, which Wine can detect. Unfortunately, Wine may be confused about it, as they are not real joysticks. In this case, the game could crash. Use the LUG Helper’s maintenance menu to run the wine control panel and disable your keyboard and/or mice.

Game launcher fails to start

  • Possible cause: Outdated glibc
    • Log message may include could not load ntdll.so ... version 'GLIB-C_x.xx not found'
    • Update to the latest release of a non-LTS distro

Game crashes after clicking ‘Verify’

  • Make sure Star Citizen is installed on drive “C:" Check the “Library Folder” option in the launcher settings: Star Citizen launcher
  • Additionally, make sure the wine prefix is not installed on an NTFS formatted partition.oh keep in mind might be interesting to see what the model produces

Game crashes after loading into the PU

Crash or black screen while using Vulkan beta renderer

  • Check the latest news for recommendations for your graphics card
  • Go back to DX11 by setting it in the game’s menu graphics settings or USER.cfg. Create the USER.cfg file if it doesn’t exist yet
  • For Vulkan error popups that say Assertion failed! or vkCreateSwapchainKHR, edit the launch script and add the following environment variable:
    export MESA_VK_WSI_PRESENT_MODE=mailbox
  • For vulkan black screen during full-screen effects set display height to be two more than your resolution (ex. for 1920 x 1080 set height to 1082 instead)
    drive_c/Program\ Files/Roberts\ Space\ Industries/StarCitizen/LIVE/user/client/0/Profiles/default/attributes.xml

After playing for a while, crash with no errors

  • If there are no errors in your game logs, check your system logs. It may be an Out Of Memory situation. Create a larger swap file.

Game hangs at splash screen or black/transparent window after clicking ‘Launch’

  • Make sure DXVK is installed. Use the LUG Helper to install it
  • Make sure V4L2 kernel module is loaded, if using V4L2 Loopback try removing any loopback devices you have created
  • Nvidia users, check our latest news for gpu driver issues, necessary workarounds, and currently recommended runner/DXVK versions.

Launcher freezes within a few seconds of opening